Security Control Centre Operator

Security Control Centre Operator
Location: London, Lime Street
Contract: Permanent
Pay: £16.50 per hour
Job Ref: 1ALS (L46)

Looking for a security role where every shift matters?

We're looking for an experienced Security Control Centre Operator to join Allied Universal, supporting a global financial services business in the heart of London.

This is an excellent opportunity to join a professional security operation where you'll play a central role in protecting people, property and business operations across the UK and Western Europe.

If you enjoy working in a control room environment, can make sound decisions under pressure and want to be part of a team that people rely on, this could be the role for you.

Pay and Shift Details
- £16.50 per hour
- Permanent position
- Based in Lime Street, London
- 4 on, 4 off shift pattern
- Rotating day and night shifts
- Average 42 hours per week
- Part of a 24/7, 365-day security operation

What You'll Be Doing

As a Security Control Centre Operator, you'll play a key role in the day-to-day operation of the Security Control Centre, helping maintain a safe and secure environment across multiple locations in the UK and Western Europe.

Your responsibilities will include:
- Monitoring CCTV, alarms and access control systems across UK and Western European locations as part of a 24/7, 365-day operation
- Monitoring and responding to door-held, door-forced, fire, power failure and other security or life-safety alarms, ensuring alerts are investigated and assessed in a timely manner and escalated appropriately when required
- Responding to security incidents across client locations, carrying out initial investigations and escalating in accordance with established procedures
- Supporting security investigations, including the review of CCTV footage where required
- Managing access control requests and ensuring information is processed accurately and in accordance with GDPR requirements and company procedures
- Maintaining accurate security logs, incident records and reports
- Conducting routine CCTV and security system health checks, identifying faults and reporting issues promptly to the relevant teams
- Undertaking initial troubleshooting when security or access control systems experience faults, including connectivity checks, ping tests, controller or system restarts, before escalating unresolved issues to the appropriate IT, network or technical support teams
- Monitoring travel and security risks and supporting employee welfare checks where required
- Triaging email requests relating to employee and traveller information, ensuring personal data is handled accurately and in accordance with GDPR principles
- Working closely with security teams, facilities teams, emergency services and key stakeholders during incidents and operational issues
- Maintaining situational awareness of security incidents, demonstrations, severe weather, transport disruption and other events that could affect employees, locations or business operations
- Using open-source information and internal alerting platforms to identify and monitor developing incidents and emerging risks
- Escalating significant incidents and emerging risks promptly in accordance with established procedures

No two shifts are the same, and you'll often be one of the first points of contact when a security incident, alarm or operational issue occurs.

What We're Looking For

You'll be a great fit if you:

- Stay calm, professional and focused under pressure
- Communicate confidently and professionally
- Have excellent attention to detail
- Enjoy working in a busy, fast-paced control room environment
- Can prioritise multiple incidents, alarms, alerts and requests
- Take pride in making sound decisions and following established procedures
- Are comfortable using security and technology-based systems
- Can identify when an issue requires further investigation or escalation
- Work effectively both independently and as part of a team

You'll Need
- A valid SIA CCTV/Public Space Surveillance Licence
- A valid SIA Security Guarding or Door Supervisor Licence
- Previous experience within a Security Control Centre (SCC), Security Operations Centre (SOC) or similar environment
- The right to work in the UK

Experience using travel risk management or crisis-monitoring platforms such as Crisis24 would be beneficial but is not essential.

What's In It For You?

- £16.50 per hour
- 5.6 weeks' holiday per year
- Workplace pension scheme
- Life assurance cover
- Financial support towards SIA licence renewals
- Contributory healthcare scheme
- Eyecare vouchers
- Employee discount scheme
- Refer-a-friend programme
- Free uniform
- Ongoing training and development
- Genuine opportunities to progress your security career

At Staffline, we believe good work is about feeling supported, valued and trusted to make a difference. We're proud to partner with organisations that invest in their people and provide opportunities to build long-term careers.

Ready to Apply?

Please upload your CV for your application to be considered.

About Staffline

Staffline are working in Partnership with G4S, providing a recruitment solution for security roles.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

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