Control Room Supervisor
This is a full time permanent position, working on average 42 hours per week, on a rota basis of 12 hour shifts, 4 on, 4 off covering days, nights and weekends - for which you shall be paid a salary of £19.65 per hour.
Experience of working within CCTV is essential for this role and applications will only be accepted with an up to date CV

Your Time at Work
To provide excellent communication and CCTV skills within the QEOP control room only, which is responsible for supporting and managing all activity in and around the park. To provide clear and timely communication to security officers, park management and outside agencies on key incidents that may affect the operation, cause distress to visitors, guests, retailers and staff

Responsibilities include:
- Buildings and public space security and safety.
- Pro actively monitoring the CCTV system.
- Monitor and allocate officer attendance to panic alarm activations.
- Monitor and allocate officer attendance to fire alarm activations.
- Monitor and manage CCTV, radios and all systems to ensure they are fully functional at all times.
- Monitoring and controlling access to the site.
- Monitor and allocate officer attendance to the parking enforcement team.
- Key control.
- Responding to requests of CCTV monitoring.
- Health, safety & welfare of the security team.
- Reporting and monitoring incidents within the park.
- Maintaining contact with security officers patrolling the park
- Ensuring the security of the park via the CCTV and fire alarm systems, along with the reporting of faults.
- Crowd management and providing solutions.
- Leadership and direction to control room staff on duty to ensure all issues are dealt with correctly.
- Ensure all incidents are logged and managed effectively through to completion.
- Complete weekly and monthly audits on key activities and equipment within the control room.
- Provide continued training and coaching to control room staff to enhance performance and provide job enrichment.
- Review the performance and quality of control room staff on a monthly basis to achieve high performance standards.
- Assist ground supervisor managing officer positions and break coverage.
- Maintain the standards of the control room for access / egress and visitor regulation.
- Effectively handle all incoming telephone traffic into the control room.
- Day to day management and rostering of control room staff.
- Overall in charge of the site and security team out of hours.
- Any other reasonable request from the management team.

Our Perfect Worker
You will use your experience as a Supervisor to identify situations before they happen and respond accordingly to those that do, in a robust and professional manner. Equally as important is your ability to deliver a great customer experience to help create the unique atmosphere this amazing venue has to offer.

Skills & Knowledge;
- Relevant industry experience while not essential is preferred, although it is expected that the candidate will be able to demonstrate an understanding of the unique features of the industry including licensing, events, public space and corporate environments.
- Able to communicate effectively and clearly at all levels within the organisation.
- Complete working knowledge of all systems.
- A comprehensive working knowledge of all processes and procedures.
- Experience of managing people and challenging situations.
- A skillful negotiator who is capable of resolving issues.
- A decisive and assertive decision maker who can interpret situations to proceed with a prioritised action plan that achieves the results required.
- Excellent report-writing and analytical skills with attention to detail
- Excellent organisational and time management skills.
- A positive attitude to dealing with people and taking on challenges.
- An understanding of large mass participation events would be an advantage.
- Full driving licence is desirable.
- A valid SIA door supervisor licence.
- A valid SIA CCTV licence is desirable.

Key Information and Benefits
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Workplace pension scheme
- Overtime available, if desired
- Financial support for SIA Licence renewal
- Contributory Healthcare Scheme
- Eye care vouchers
- Employee Perks at Work Discount Scheme: access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more.
- Progression, training & development opportunities
- Free uniform provided

G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today!

About Staffline
Staffline are working in Partnership with G4S, providing a recruitment solution for security roles.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

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