Great opportunity to work as a Security Shift Manager for our client, a leading global security and outsourcing group, specialising in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat.

Apply today to work as an Security Shift Manager in Stevenage.

The rate of pay is £15.81 per hour.

This is a full-time permanent role, working 42 hours per week.

Your Time at Work

To lead, co-ordinate and manage the provision of the site security service at the client's site; to
ensure a safe and secure working environment for all staff and visitors

To manage a team of trained site personnel to provide a delivery of service that exceeds service level agreements

Always Upholding the reputation and integrity of the Company

Key Performance Indicators

- Ensuring all required shifts are covered
- 100% Compliance of documentation & audit standards
- Completion/Coordination of direct reports training
- Management of Staff Welfare
- Incident Management Response and Closure
- H&S Reporting

Key Responsibilities

Operations

- To assist in the control of all security operations in compliance with all statutory, Company
and contractual requirements.
- Work in partnership with GSK and G4S Management, ensuring that the correct procedures
are implemented.
- Visit all Security Positions and Key Points throughout the shift.
- Responsible for ensuring that the out of hours escalation process is implemented in the
event of emergencies.
- Report instances of property at risk of being lost, stolen, damaged and vandalised.
Carry out routine tests of security equipment as directed by the Operations Manager.
- To adopt a 'hands on' approach by carrying out the regular duties as conducted by the
Security Officers.
- Fully understand the use of the I.T. systems and monitor the correct application of the GSK
I.T. Security policy.

Site Manning

- Arrange standby and replacement SOs when required from within the team.
- Liaise, when necessary, with other sites for support with cover.
- Liaise with G4S Region when required to support with resource.
- Ensure the use of Sub Contractors is always avoided for the purpose of covering shifts.
Staff Supervision
- Provide motivation, encouragement, coaching and development to staff.
- Monitor and control staff performance, attendance, and punctuality.
- Maintain consistent disciplinary standards, ensuring the correct procedures are followed
and all records are maintained.
- Conduct return to work interviews with employees following absences in line with company
policy.
- Support with procedural change & adoption/Integration of new technologies/systems.
- Security team welfare - Care Visits and appraisals
Health and Safety
- Record and report to Security Operations Managers all faults, health and safety hazards and
unsafe working practices.
- Enforce health and safety procedures.
- Ensuring Health and Safety issues are managed and reported in line with company policy

Fire and Emergencies

- Ensure that all emergency procedures are understood by all staff and always adhered to.
- Understand and be able to carry out the role required in emergency situations.
- Ensure emergency escape routes are kept free from obstruction.
- Investigate cause of Fire Alarm activation.
- Undertake fire prevention patrols.
Training
- Ensure contractual training is completed and recorded.
- Identify subsequent training needs and ensure employees are trained to the required
standard.
- Induct all new personnel to the workplace and review with Operations Manager.
- Training and Development - Including site compliance training, regular testing team's
knowledge and competence

First Aid

- Respond to calls for first aid / de-fib and administer treatment or summon medical help as
appropriate.
- Check, order and maintain required contents of first aid boxes.
Equipment
- Ensure efficient and economical use of equipment and supplies.
- Ensure all equipment is maintained and stored appropriately.
Administration
- Provide accurate and timely information for the preparation of reports and complete as
necessary.
- Institute appropriate follow up procedures continuously monitoring, analysing, and
improving current procedures.
- Maintain logbooks and records as laid out in the Assignment Instructions.
- Maintain a record of security incidents
- Review DOBs to ensure correct completion and highlight any issues to Operations Managers.
HR
- Supporting HR processes to include counselling meeting, Investigations & Disciplinary
hearings, as well as first stage grievance hearing.

Our Perfect Worker

Qualifications: -

- Must have the Security Industry training basic qualification or equivalent industry
experience.
- Carry and can use all security equipment necessary to efficiently perform the duties required
of a professional Security Manager.
- Previous supervisory experience is essential.
- Recent qualification in Security or another appropriate discipline is desirable.
Aptitudes and attitudes: -

Post holder must be able to demonstrate:

- Good literacy and communication skills and have good verbal and written English.
- Possess a good telephone manner.
- Be computer literate in Microsoft Excel, Word.
- The ability to plan shifts and resource to maximise effectiveness.
- Excellent Customer Service & Awareness.
- Planning & organising.
- Provide motivation, encouragement, coaching and development to staff.

Personal attributes: -

- A consistently smart appearance.
- Reliability, self-motivation, and ability to use own initiative and work without supervision
- The ability, tact, and diplomacy to deal with people at all levels including the client, the
client's staff, and visitors, in all circumstances including emergencies and other times of
stress.
- At all times, maintain the confidentiality of all information relative to Company operations
and staff, highly sensitive customer information.
- Represent and promote the values and vision of G4S both internally and externally, while
following all G4S policies and procedures.
- At all times, maintain a professional, courteous, and diplomatic level of communication,
whether by phone, email, or face to face.
- Self-confidence and an interest in development
- Interpersonal skills
- A good level of physical fitness to enable the post holder to perform emergency response
duties efficiently and effectively

Other: -

- The nature of the role is such it is essential that the post holder has and will maintain an
excellent record of attendance and timekeeping.

Key Information and Benefits

- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free uniform provided

Job ref: 1G4S

About Staffline

Staffline are working in Partnership with G4S, providing a recruitment solution for security roles.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

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G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today!